Customer Service Philosophy
 
RTS Makes Your Job Easier

Without you, we don’t exist.  You ship, therefore we are.  Because we are keenly aware of this fact, everything we do is to help make your day better.  At RTS, we understand:  1) You don’t want to make a lot of calls to get your freight covered.  2) You want your loads to get delivered on-time and problem-free.  3) You want to know where your trucks are at any given moment.  4) You want to know of any problems immediately, and 5) You want integrity and honesty from your carriers.  Integrity is the foundation of what we do at RTS—we endeavor to be the best complement to your transportation team that you’ve ever experienced.

 
RTS Makes Your Life Better

We believe that if we can deliver on our commitment to make your job easier we will ultimately make your life better.  By reducing your stress and workload at your job, you go home happier and less stressed so that you can enjoy the rest of your evening with your friends or family.  We see our job as serving you.  We want to provide you with a value added service that will positively affect your day and ultimately your life.

 
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Let Us Know How We're Doing

Let us know how we did! Have a problem you’d like addressed? Have a compliment for one of our team members? If you’re in the mood to share, we’re always in the mood to hear what you have to say. info@relyonrts.com

 
Customer Testimonials

Reliable Transportation has given me the opportunity to concentrate on other aspects of my job by not having to worry about where the driver is, did he load on time and will he deliver on time.  It’s a comfort knowing they are as Reliable as their name.

Jackie Blessard
Logistic Coordinator
Toufayan Bakeries, Inc.

 

The best way I know to describe Lucas Brown and his team is quoting scripture from 1 Timothy Chpt. 6 Verse 18:

“That they do good, that they be rich in good works, ready to distribute, willing to communicate”.

Reliable Transportation has earned a reputation known for dedication, competitive drive and knowledge of handling tough situations without troubling me to any degree, their communication skills are top notch.

In Christ,
Faye Hayes
Mar-jac Poultry, Inc.

 

I have known Lucas Brown for almost 10 years on a professional basis. This relationship started on a cold call from him seeking an opportunity to handle our shipments. From that moment, to this day, I have not regretted entrusting him to any shipment from Tastee Apple Inc.

Professional, trustworthy, honesty and results. This is all we can ask for as shippers and this is what I get from Reliable Transportation Solutions. Day in, day out.

Rick Barr
Transportation Manager
Tastee Apple Inc.

 

I have been a traffic manager for a number of years and have used many different carriers. Some are reliable and others aren’t.

Reliable Transportation is one of those good carriers that do what they say they are going to do.  The people in their dispatch department can quickly find a carrier to move your product.  You can count on them to pick up your product and deliver it on time without problems.

They are an on-the-ball organization that can do all you need done. They are very “reliable”.

Lynn D. Flack
Traffic Manager
Gurrentz Int’l Corp.

 

RTS has been an outstanding partner during a time of growth in our company. There is a level of communication during the shipment and at delivery that is not seen with most carriers. There is ability to find the right truck for you upon request that is unmatched.

Scott Shelley
Director of Logistics
Klosterman Baking, Co.

 
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