As much as we may sometimes wish, paperwork cannot be avoided. But, submitting it can be made as easy as possible—which is exactly what we’ve just done at RTS.
Our new paperwork submission web app allows you to submit paperwork without downloading a special app, without having to pass documents between driver, dispatcher, and billing, and without having to scan anything in.
When our Development Team sat down to design a process that would help both the carrier and our team, they knew immediately that it had to require no special app as it would make paperwork submission more time-consuming for the driver. By designing an app for the web, they were able to create a link that can be texted to the driver as soon as the load is completed. Upon opening the text, the driver can take photos of the paperwork and upload them directly to our team without logging into anything.
Another important focus of the submission process was saving time for the driver and dispatcher—we hoped the speed of the messages to the driver would help ensure that he or she still had the paperwork readily available, preventing any need for handoffs between driver, dispatcher, and accounting. Hopefully, this will help minimize the time spent searching through stacks of paperwork for the right load.
The new process also helps eliminate issues with scanning and emailing multiple pages. Instead of dreading the daunting prospect of scanning in 15 pages, drivers or dispatchers can upload the pages as photos directly from their phone or desktop. Plus, there’s no need to worry that the file will be too large (as in often a problem with emails), because up to 1 GB can be uploaded and then accessed by RTS.
Above all, what a more efficient paperwork submission process means for carriers is the ability to get paid more quickly. We couldn’t do what we do without the dedication of the carriers we work with, and we hope that by introducing this new method of turning in paperwork, we can show our appreciation, particularly in this year where carriers have had to face extra challenges to help ensure crucial supplies make it around the country.